A few weeks ago, after having a lengthy discussion with a friend on facebook about forgiveness and reconciliation, I held my breath, scrunched my eyelids, and jumped into an abyss. I had no idea what to expect when I sent that initial message. But, I knew I had to. It was time.
When I finally got the courage to peek through narrow slits and a haze of eyelashes, I was greeted with a pleasant extended exchange with a person I thought I had lost forever. After several weeks of conversation, today, I was asked a relatively simple question. One that you would think would have been asked and answered during the first couple of minutes. They wanted to know what I had been doing with myself for the last 20 years!
I found it impossible to explain in brief and sitting here writing this now, I realize that I have spent much of my adult life telling close friends and loved ones about my childhood. To be honest, I still can't believe that I have lived more years since leaving Rocklin, CA in January of 1998 than when I was born in April of 1980. But, the numbers don't lie. After regurgitating my journey, I felt it was important to capture the story here. After all, at some point, I intend on writing a memoir, just like my grandmother did, and I need to keep some notes. Here is that accounting:
At that point, I decided I needed to get out of retail sales, and ended up as a cashier for Home Depot. After the holidays, they laid me off, so I enrolled in the Work Information Network program through the Department of Economic Security and went back to school, this time at Maricopa Community College for an Associates Degree in Computer Science. Unfortunately, the state failed to inform me that they would only be paying for the first semester and I had to apply for federal aid to continue with the program. At which point, I also started working through several temp companies and found myself jumping around several Admin Assistant and Inbound Customer service positions in the Healthcare and Financial industries, finally ending up working as a technical support representative at 2Wire, an internet router/modem manufacturer. I started there when there were only 50 people at the center and watched it grow to over 300 agents, survived a buy-out by HSBC as the "Home Networking" division.
While working these "temp" jobs, I lost interest in the Associates Degree due to lack of quality instructional design and after taking a break for a while, after I started tech support at 2Wire, I decided to try a Technical College, finally deciding on an Art Design school that had a technical program, called Collins College out of Tempe, AZ. This time, I tried very hard to keep my work and school lives separate. But, when the Career Center got wind where I worked, they must have reached out to 2Wire, as they started attending career days at the school. Soon, I was surrounded by people that went to my school & my workplace. Needless to say, despite all the policy & procedure changes that took place at 2Wire, I had worked my way onto a specialized "fiber" Senior level team within 2 years. But, I hit a glass ceiling. They kept promising to send me to CA to do special work with the Engineering department, etc. Then, one day, my supervisor "wrote me up" for getting 0's on 5 out of 10 User Experience Reviews in the previous week. After two years of excellent service, this new manager decided to write me up for a bogus reason. Let me explain. They just implemented this policy to grade employees performance based on User Experience reviews. Being on level 2, most of my calls were escalated from the overseas call center in India. So, most people who gave bad scores to level 2 agents were actually marking for their experience with the level 1 dumb shit they first talked to. To top it off, they had me "selling" the surveys to the customers, encouraging us to beg for high scores at the end of the call.
So, I started looking for a different job. Through a different staffing agency, while I was at the Maricopa County Animal control, rescuing a 2 year old male Husky, I got a call from a Manager at Universal Technical Institute, an Automotive Educator, to come to work in their internal Help Desk. I gladly accepted the position and right before finishing my Bachelor's Degree in PC Networking Technology in 2006, was offered an entry-level development position on their in-house team. I continued to work for UTI for another 3 years, working on their internal Student Information System, embracing changes and improvements within the company and system. For most of my stay at UTI, I lived in Arizona City, which is a 70-minute drive south of Phoenix. And those first 2 years were the craziest, working full time, school full time (in an accelerated program, 3 years to complete the Bachelor's degree) and driving ~150 mi per day. I remember four nights a week, only getting 5 hrs of sleep at night. It was TOUGH. For years after, I would say: "I'll never do THAT again!"
Of course, I was excited about the opportunity. However, I was asked to keep it secret. I should have known then that something was wrong. About a month later, I emailed in sick. Midday, I got a surprise knock at my door from my boss, worried because he hadn't heard from me. I found the email had gotten stuck in my drafts, and sent it, thinking nothing more about it. However, the next day, I was called into the director's office and fired. I was devastated. I remember having to fight for my Unemployment benefits, going through an Audit process with a phoned-in hearing, where they were found to not have sufficient evidence to support a "justified" firing.
And I even accepted going back to the External Technical Support group, continuing to advance under that umbrella, enrolling in the Remote team program, a new group where agents worked primarily from home.
So, there you go. (Congratulations if you made it this far, btw!) There are a lot of details not covered here and you can read about them here on my blog. But, really, this was more a review of my professional journey, with a few personal bits mixed in.
If you have made it this far, I am interested to know more about you too! How many of you have been adulting longer than you were a child? Do you feel old? I'm not sure I do, at least yet. Also, do you plan on writing or have you written an autobiography?


I have been seeing sooooo much news about homelessness lately. Now, I completely accept that the Almighty Google may just be targeting me. But, when I am encouraged to sign-up for Nextdoor, a "social network for your neighborhood community", and a large percentage are about homeless in the area. Well, I wonder. Maybe the world is just changing and seems like very few are truly ready.




